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PRIVACY POLICY

Information We Collect

Information you give us directly

  • Name, email address, shipping and billing address, and phone number when you place an order or contact us

  • Payment details, processed securely through our payment provider (we do not store full card numbers on our own servers)

  • Personalization details you submit for custom products — for example, engraving text, initials, or nametag wording

  • Information you provide when signing up for our newsletter or contacting customer support

Information collected automatically

  • Device and browser information, IP address, and pages viewed on our site

  • Shopping behavior such as items viewed, added to cart, or purchased

  • Cookies and similar tracking technologies (see Section 4)

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including luggage, bags, and personalized accessories

  • Communicate with you about order status, shipping updates, and customer support requests

  • Confirm and produce personalization requests (engravings, nametags, custom strap orders) accurately

  • Send marketing emails and promotional offers, where you've opted in — you can unsubscribe at any time

  • Improve our site, product range, and shopping experience

  • Detect and prevent fraud, and meet our legal and tax obligations

Sharing Your Informationa

We don't sell your personal information. We share it only where necessary to run the store:

  • Wix, our website and store platform, which hosts our site and processes transactions

  • Payment processors (such as Wix Payments, PayPal, or card processors) to securely handle payments

  • Shipping and logistics carriers, to deliver your order and provide tracking, including for international shipments

  • Email and marketing tools, if you've subscribed to updates

  • Legal authorities, where required by law or to protect our rights, customers, or property

Cookies

Our site uses cookies and similar technologies to:

  • Keep items in your cart between visits

  • Remember your preferences (such as currency or region)

  • Understand how customers browse and shop, so we can improve the site

  • Support advertising and retargeting, where enabled

You can control or disable cookies through your browser settings. Disabling cookies may affect features like your cart or saved preferences.

International Orders

Straps & Stow ships internationally. If you order from outside our home country, your information will be transferred to and processed in the country where our store, payment processor, or shipping partner operates. By placing an order, you consent to this transfer.

Data Retention

We keep your order and account information for as long as needed to fulfill orders, meet legal and tax requirements, and resolve any disputes. Marketing information is kept until you unsubscribe or request deletion.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications at any time

  • Object to or restrict certain uses of your information

To exercise any of these rights, contact us using the details in Section 9.

Children's Privacy

Some of our products — including children's luggage — are intended for use by kids, but our store is intended for purchase by adults. We do not knowingly collect personal information directly from children under 13. Purchases and account information should be provided by a parent or guardian.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: connectify_JZ178@outlook.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date.

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